Privacy Policy

Privacy Policy | H & A Legal

Effective: 28 February 2024

  1. In this Privacy Policy, 'us' 'we' or 'our' means H & A Legal Pty Ltd (ACN 161 929 157) and our related bodies corporate. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. 
  2. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
  3. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

What personal information do we collect?

  1. We may from time-to-time collect the following types of personal information:
    1. name;
    2. mailing or street address;
    3. email address;
    4. telephone number and other contact details;
    5. age or date of birth;
    6. credit card information;
    7. identification document information; 
    8. details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
    9. any additional information relating to you that you provide to us directly through email or our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information;
    10. information you provide to us through customer surveys; or
    11. any other personal information that may be required in order to facilitate your dealings with us.
  2. We may also collect information from or in relation to your mobile, computer or other device (Device) when you visit the website. The information we collect may also include (but is not limited to) your Device type and operating system, IP address, Device ID, browser type and language, geographic location when using the website, access times, and usage information.
  3. If at any time you provide information or data of a third party to us, you warrant and represent that:
    1. you have already given written notice to the third party of the intention to use the information or data for the purposes and in the manner set out in the Privacy Policy from time to time; 
    2. you have obtained the written consent of the third party to such use or provision of their information or data; and 
    3. the intended use of such information or data in accordance with such Privacy Policy is consistent with and covered by the consent of the third party.

How do we collect personal information?

  1. We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
    1. visit our website;
    2. communicate with us through correspondence, including phone, chats, email, or when you share information with us from other social applications, services or websites;
    3. make an enquiry;
    4. interact with our sites, services, content and advertising; or
    5. invest in our business or enquire as to a potential purchase in our business.
  2. In addition, if you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant background checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

Why do we collect, use and disclose personal information?

  1. We may collect, hold, use and disclose your personal information for the following purposes:
    1. to respond to your query or request or to otherwise communicate with you;
    2. to personalise your experience (your information helps us to better respond to your individual needs);
    3. to manage, administer or run our business;
    4. to maintain and update our records;
    5. to improve our website; 
    6. to enable you to access and use our website; 
    7. to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
    8. to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
    9. to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
    10. to administer promotional activities; 
    11. to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
    12. to consider your employment application. 
  2. We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

How do we use your personal information for direct marketing?

  1. We and/or our carefully selected business partners may send you direct marketing communications and information about our services and products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided. 

To whom do we disclose your personal information?

  1. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
  2. We may disclose personal information for the purposes described in this Privacy Policy to:
    1. our employees and related bodies corporate;
    2. third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
    3. professional advisers, dealers and agents;
    4. payment systems operators (e.g. merchants receiving card payments); 
    5. our existing or potential agents, business partners or partners;
    6. our sponsors or promoters of any competition that we conduct via our services;
    7. anyone to whom our assets or businesses (or any part of them) are transferred;
    8. specific third parties authorised by you to receive information held by us; and/or
    9. other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Using our website and cookies

  1. We may collect personal information about you when you use and access our website.
  2. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer. 
  3. We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser, but our websites may not work as intended for you if you do so.
  4. We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.


  1. We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
  2. We will notify the Privacy Commissioner if we reasonably believe that your personal information has been subjected to a data breach that is likely to result in serious harm to you. A data breach occurs where there is unauthorised access to or disclosure of personal information.
  3. We will generally notify you if we reasonably believe that your personal information has been subjected to a data breach if:
    1. there is a risk of serious harm to you; or
    2. we are otherwise legally obligated to notify you. 
  4. We may also notify other third parties of a data breach where appropriate.
  5. Our liability to you in respect of any security breach or accidental loss or disclosure of your information or data is hereby excluded to the maximum extent permitted by applicable law.


  1. Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage you to read them before using those websites.

Accessing or correcting your personal information

  1. You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
  2. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.


  1. Our site might from time-to-time use Google reCAPTCHA to help secure its forms from spam attacks. This means that the Google Privacy Policy and Terms of Service apply.

Changes to our Privacy Policy

  1. We will occasionally update the Privacy Policy. When we post changes to this Privacy Policy, we will revise the effective date at the top of the Privacy Policy. We recommend that you check the Website from time to time to inform yourself of any changes in the Privacy Policy or any of our other policies. Any data or information will be governed by the most current version of the Privacy Policy.

Making a complaint

  1. If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the information below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Contact us today

Tell us what your business needs and one of our legal business specialists will get back to you.